At One World Technology, we are committed to ensuring customer satisfaction by providing quality products and reliable service. This Refund and Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item is defective, damaged, or not functioning as intended upon delivery
- The item received is different from what was ordered
- The return request is made within 2 days from the date of delivery or purchase
To qualify for a return, the product must:
- Be in its original condition
- Include all original accessories, manuals, and packaging
- Not show signs of misuse, physical damage, or unauthorized repair
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Software, digital products, and downloadable items
- Products damaged due to misuse, accidents, or negligence
- Items with broken seals or missing original packaging
- Clearance or special offer items (unless defective)
3. Return Process
To initiate a return:
- Contact us via phone or email within the return period
- Provide proof of purchase (receipt or invoice)
- Describe the issue and, where possible, share images or videos
- Wait for confirmation and return instructions from our team
Returns sent without prior approval may not be accepted.
4. Inspection and Approval
Our technical team will inspect all returned items to verify the reported issue.
- If the product is confirmed defective or incorrect, the return will be approved
- If the product is found to be in good working condition or misused, the return may be rejected
5. Refunds
Once a return is approved:
- Refunds will be processed using the original payment method
- Processing time is typically 1 to 2 working days after approval
- In some cases, transaction fees or delivery charges may be deducted
We will notify you once your refund has been processed.
6. Exchanges
We offer product exchanges under the following conditions:
- The item is defective
- The wrong product was delivered
Exchanges are subject to product availability. If the requested item is unavailable, a refund or alternative product may be offered.
7. Warranty Claims
Some products come with a manufacturer or supplier warranty.
- Warranty claims must follow the specific warranty terms provided with the product
- Warranty does not cover physical damage, liquid damage, or improper use
- Repair or replacement timelines depend on the supplier or manufacturer
8. Delivery and Return Costs
- Customers may be responsible for return shipping costs unless the product is defective or incorrect
- Delivery fees are non-refundable unless the return is due to our error
9. Late or Missing Refunds
If you have not received your refund within the stated period:
- Confirm with your payment provider or bank
- Contact us for assistance
10. Contact Information
For any return, refund, or exchange inquiries, please get in touch with us:
One World Technology
Nairobi, Kenya
Phone: +254722 114457
Email: info@oneworld.co.ke